The Surface-maker told The Register: "A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own. ® Updated at 14:18 on 19 February 2020 to add We will update this piece should the Surface vendor respond. For example, battery problems with the Surface Pro 3 and flaky firmware updates leaving Surface Pro 4 devices in a state of FUBAR. Historically, the Surface line has suffered the odd issue or two. We've asked Microsoft for comment on the issue, but have yet to receive a response. Sadly, while the Laptop 3 is one of the most repairable in the Surface line in recent times, the display was still a challenge and the iFixit crew (correctly as it turned out) warned that the display would need to be replaced as an "expensive" complete unit. We're sure that relentless nature extended to making sure the screen didn't crack after a few open-and-close events. However, Panay went on to say that the "relentless nature in the Surface team to make sure every single detail is thought through" meant that such fripperies weren't required.
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